1. How do I place an online order?
(1)Choose the products（the appropriate quantities, sizes, etc）you would like to purchase,add the item to your cart., then click the Checkout button.
(2)Confirm your shipping information,make sure your shipping address is right, then choose the shipping method, then you can continue to checkout.
(3)You can make sure your billing address is right., and choose your payment method.
(4)Review the order information before submitting.You need to fill in your credit card information and make sure that the information is authentic and matching.
(5)Then you will receive a confirmation email about the order.

2. Can I exchange or cancel an order?
When an order is sent to us from our site, we tend not to change or cancel your order. The order will be processed automatically. You can contact us with our customer department if you wish to make a change as soon as you want to change. However, due to the above, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours. If you want to cancel your order and refund, we need to deduct 5% of the payments in the amount, because it is the credit card companies' handling charges from us.

3. What is the return policy ?
If you are not satisfied with our product, you must contact us within a week. All items sent back to us must be in original condition i.e.not worn,altered or washed, with all tags attached.You should pay the shipping fee and we will charge you 30% of your order amount as our restocking fee.
If the parcel reached you,but you would not want to sign on it and the parcel returns to us,we will charge you 30% of the order amount as our shipping fee.If the order returning to us cost us so many shipping fee,we would choose leaving the parcel not return to us,then we will charge you 50% of the order amount because we lose the shipping fee and the item.

4. Whether the shoes in site are authentic or not?
As you know, the authentic Christian Louboutin Shoes can only be purchased from authorized dealers. Our shoes are high replicas,but we have a guarantee on high quality that you should expect, and they're nearly the same as the real ones.

5. The suggestions to choose the size?
If you want to choose the middle size of two,for example, Euro36,we suggest you go to the next integral size of Euro37.

6. How long does it take for delivery?
Generally, you may receive the item in 7-12 days after you paid for your orders,which are free shipping to any countries in the world. We will send you your tracking number in 24-36 hours after we receive your payment.

7. What is the tracking Methods?
It would take 7-12 business days to arrive at your door,besides,we will process the order within 2 days. In most cases items are received within 10 days, but we say 12 days in case of delays.
We will ship your order out via EMS or DHL. After your order is dispatched, we will offer you the tracking number.You can monitor your goods through the following website.
EMS website:
DHLwebsite:

8. Patment methods:
You may pay via West Union or the credit card (Visa & Master). If you pay via Western Union,pls give us your MTCN number,the total payment amount,your full name,currency and your country,we will send your item as soon as we accept them.

9. Is it safe to pay via credit card ?
The payment conforms to the same principles with paypal. We are equal to a credit card customer,your money will flow into our account and we have no rights to know anything about your card information,so if there are any problems about the payment, you should contact with your credit card company to learn what has happened.

10. What does "95epay" stand for ?
95epay is a secure and believeable payment channels of credit card online.use the payment platform 95epay online payment is through banks operate payment gateway, using the internationally popular way encrypted SSL or SET. Security is responsible by the bank, and is fully guaranteed, 95epay does not collect the user's credit card information. When users need to fill out credit card information, it actually has reached the bank's payment gateway. Therefore, users do not have to worry about your credit card information will be leaked in the payment platform.we're involved in the legal and financial responsibility.

11. My credit card was declined, what now?
There are several reasons for a declined credit card transaction. The most common reason is that the address you entered is not the same address on your credit card. If this happens, try again with the correct billing address.
Please note we only VISA, MasterCard. We do not accept gift cards at this time.
A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).
If your credit is still not admitted that I have some suggestions:
- Wait one day and try again
- Make sure your card is still not over its limit
- Make sure your credit card has not expired
- Make sure you typed the name correctly on the front of the card
- Try a different credit card